They have some “recommended partners” who do, but you’ll have to pay for their services to do so. The passport is definitely powering up. Follow the article to fix this. Check if the WD Passport drive is being detected. I bought a new cable. I’ve run a ‘Drive Status Check’ which the new drive passed. WD My passport - Not recognized in Win 10 in Drivers and Hardware. I’ve renamed the two Passports so they’re different. After updating the drivers, check if the WD Passport not recognized Windows 10 issue is resolved. However, I found that WD Elements not showing in my computer File Explorer after I connected it to my computer running Windows 10. Really appreciate any help. Windows 10 just not reliable. Unplug all USB devices except mouse, keyboard and My Passport drive. When I re-plugged My Passport into my laptop later that day it was no longer captured by my laptop for access, but its LED was/is flashing. This thread is locked. Western Digital Passport Not Being Detected This happened suddenly. WD don’t provide data recovery, or liability for it. Some background on my problem: 1) hard drive lights continously on, but not detected in my computer and Disc management. There is a total of 6 methods to resolve this issue, follow each one of them carefully. I unplugged My Passport and deleted all files on my laptop to clear it. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! I don’t understand how this could happen! Follow the article to fix this. My OS is Windows 10. You surely are aware of all the features which WD my passport Ultra attains. As it is not being detected by my laptop I am unable to access my files. All drivers are updated. I have now assigned a drive to the external drive using Diskpart and it now shows up in file explorer but tells me the drive is empty (it is not and I can access the files from a Mac). WD passport not recognized – This issue is another way of saying that the connected drive is not detected so the same solutions apply here as well. Hi all, Im having big problem with my WD Passport hard drive. You can follow the question … There are some software options available which in some cases may allow you do to it yourself and get some stuff back (depending on … Also not reflected in device manager. When googled the issue, i could find numerous such issues. Can anyone help? I’ve been using an old 1 TB Passport using WD SmartWare for many years with few problems. I’ve just purchased a new 3 TB Passport. If not, contact us. Still doesn't work. My Passport shows up in Device manager but not file explorer. Method 4: Update Drivers. If I try my HDD in any USB 2.0 ports its recognized instantly. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. I tried reinstalling drivers from device manager, but same problem. External WD passport hard disk is getting detected with windows 7 laptops but not with windows 10. WD my passport problems – Most problems are related to the drive not being detected in Windows and not showing in File Explorer. 2) Not detected … I have plugged it in but it is not detected by my computer. This fix worked: Go to Western Digital and download the update file. Hard disk spins when connected but is not visible in disk management. Ensure the WD Passport drive is connected to the back of your computer, not a USB 3.0 port, but a backward compatible USB port with the same cable that came with the drive. The new passport will accept files transferred from the old one. Part 2: How to fix WD my passport Ultra not detected. If the issue persists, then update the USB Controller and WD My Passport Ultra Device drivers. 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